PRIVACY POLICY

This Privacy Policy describes how Reach Your Goals L.L.P. ("we," "us," or "Goal Power Dialer") collects, uses, and protects information when you use the Goal Power Dialer service, including our Chrome browser extension, web dashboard at app.goalpowerdialer.com, mobile companion app, and related services (together, the "Service").

The Service is a power-dialer tool built exclusively for licensed insurance agents working with Globe Life and American Income Life leads inside the Impact CRM. We are not a general-purpose marketing or cold-calling platform.

We collect only the information needed to operate the Service.

Account information you provide:

• Name, email address, phone number, agent ID
• Billing information (processed by Stripe — see Section 4)
• Account preferences and toggle settings

Service operation data:

• Phone numbers you dial (sourced from your Impact CRM leads)
• Call metadata: timestamps, duration, disposition, outcome (answered, voicemail, no-answer)
• Voicemail-detection results from Telnyx Premium AMD
• Live call transcriptions (used to give you in-call reference; see retention in Section 8)
• Screenshots of Impact CRM lead detail pages (captured by the extension at dial time so the mobile app can mirror what you see on desktop)

Technical data automatically collected:

• IP address and approximate geographic location (city/state level)
• Browser type and version, operating system
• Extension version
• Cloudflare-collected request logs (used for security and debugging)
• Worker-level event logs (call durations, error events, billing reconciliation)

Data we do NOT collect:

• Your web browsing history outside of Impact CRM
• Your microphone audio when you are not on an active call
• Your contacts, photos, or any other phone data beyond what you explicitly enter
• Information from any website other than impact.ailife.com (the extension's host_permissions is technically restricted to this domain — it cannot read other sites)

We use the information we collect to:

• Provide and operate the dialer Service
• Route your calls through Telnyx
• Process your payments through Stripe
• Send you transactional emails (sign-in codes, billing receipts, service notifications)
• Send you SMS messages about service status, outages, billing, and product updates (only if you opt in — see Section 5)
• Detect and prevent fraud, abuse, or violations of our Terms of Service
• Improve the Service (in aggregate; we do not analyze individual user behavior for product decisions)
• Comply with legal obligations (tax records, lawful requests from authorities)

We do not:

• Sell, rent, or lease your personal information to anyone
• Share your information with advertising networks or data brokers
• Use your call recordings or transcriptions for any purpose other than providing them back to you as a feature
• Market the Service to your prospects or call lists

To operate the Service, we share specific data with these processors. Each is contractually bound to handle your data only as needed to provide their service to us:

We do not share your personal information with any other third parties except as required by law (court order, subpoena) or to defend our legal rights.

If you provide your mobile phone number and opt in during signup, we may send you SMS messages including:

• Transactional: account verification codes, billing receipts, password resets
• Service updates: outage notifications, scheduled maintenance, dialer updates
• Product news: new features, updates to the Service relevant to your use

To opt out at any time, reply STOP to any message we send. To get help, reply HELP. We honor STOP requests immediately and maintain an internal Do-Not-Contact list.

We retain SMS opt-in consent records (timestamp, IP address, and consent text version) for the duration of your account plus four (4) years thereafter, in accordance with FCC TCPA guidance.

When you place calls through the Service:

• Voicemail detection uses Telnyx Premium AMD — Telnyx briefly analyzes the called party's first seconds to determine if a human or voicemail answered. This analysis is automated and not stored as audio.
• Live transcription runs on prospect-side audio during connected calls to assist you with note-taking. Transcripts are stored in your account for 90 days and then automatically deleted.
• Full call audio recording is not enabled by default. If a future feature offers it, you will be notified and required to opt in separately, and you are responsible for complying with applicable call-recording laws in your state and the state of the called party.

You are responsible for complying with all applicable call-recording, two-party-consent, and TCPA laws when using the Service. We provide the tool; you are the originator of the call.

Our Chrome extension uses Chrome's chrome.storage.local API to save your preferences (saved phone number, toggle settings, dial counters). This is similar to cookies but is scoped to the extension and not accessible by websites.

Our web dashboard at app.goalpowerdialer.com uses a single authentication cookie to maintain your sign-in session. We do not use third-party tracking cookies, advertising cookies, or analytics cookies that follow you across sites.

You may request immediate deletion of your account data at any time (see Section 10).

We protect your data through:

• TLS 1.3 encryption for all data in transit
• Encryption at rest for billing data (Stripe) and account credentials
• Cloudflare's edge security (DDoS protection, WAF rules)
• Telnyx telephony credentials scoped per-user with short rotation
• Restricted backend access (only authorized personnel at Reach Your Goals L.L.P. have admin access)

No system is perfectly secure. If we become aware of a data breach affecting your personal information, we will notify you within 72 hours of discovery, as required by applicable law.

Depending on your state, you may have rights including:

• Access — request a copy of the personal information we hold about you
• Correction — ask us to fix inaccurate or incomplete data
• Deletion — request that we delete your account and associated data
• Portability — receive your data in a machine-readable format
• Opt-out of SMS — reply STOP to any SMS (see Section 5)
• Opt-out of marketing email — use the unsubscribe link in any marketing email

California residents have additional rights under the CCPA, including the right to know what personal information we collect and the right to opt out of any sale of personal information (we do not sell personal information).

To exercise any of these rights, email us at privacy@goalpowerdialer.com (or dgholtz@holtzagency.com if the alias is unavailable). We will respond within 30 days.

The Service is not intended for anyone under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will delete it.

We may update this Privacy Policy from time to time. When we make material changes, we will:

• Update the "Last updated" date at the top
• Notify active users by email and/or in-app notice at least 14 days before the change takes effect
• Maintain previous versions available on request

Your continued use of the Service after changes take effect constitutes acceptance of the revised Policy.

Reach Your Goals L.L.P.

Email: privacy@goalpowerdialer.com (or dgholtz@holtzagency.com)

Mailing address: provided on request — email us and we will respond with our current business address.

For TCPA-related inquiries (SMS or call), please mark your subject line "TCPA Inquiry" for faster routing.